In this day in age, those who are at fault are expected to repay for their transgressions – this goes for criminals and those who do business, in this way, they are alike.
Today, I had set out to fly from Columbus to Chicago, then Chicago to London. I had a two day layover planned, where I had setup accommodations and attractions. But my airline, American (Eagle) Airlines had a massive grounding of all flights around the USA. The effect was pure mayhem of unhappy people who were been stranded and left without answers. It took me five hours to get a semi-acceptable flight rescheduled. Customer service was completely unprepared, which was understandable, but they provided no updates to travelers, and lines of hundreds of people took hours to process. News cameras came and went, preying for ‘juicy’ interviews with angry and irritable travelers.