Contacting The Isc New York Ny Facility (Usps)

Looking to get in touch with the ISC New York NY facility of the United States Postal Service (USPS)? If you have a package stuck in customs or need help with international mail coming into or leaving the US, the ISC New York NY facility is the place to contact.

If you’re short on time, here’s a quick answer to your question: The best way to contact the ISC New York NY facility is by phone at 1-800-222-1811. You can also try emailing [email protected] or reaching out on social media.

In this comprehensive guide, we’ll provide all the possible contact information for ISC New York NY, including phone numbers, email, social media channels, and even physical address so you can send mail. We’ll also give tips on the best way to get help with your specific USPS issue.

Contact ISC New York NY by Phone

When it comes to contacting the ISC New York NY Facility, there are a few phone numbers you can call depending on your specific needs. Whether you’re looking to get information about a package or have questions about customs clearance, here are the main phone numbers you can use to contact ISC New York NY:

1-800-222-1811: The Main CBP Phone Number

The main phone number to contact ISC New York NY is 1-800-222-1811. This number connects you to the U.S. Customs and Border Protection (CBP) agency, which oversees the facility. By calling this number, you can inquire about general information regarding packages, customs procedures, and any other concerns you may have.

1-917-675-6800: Direct Facility Phone Number

If you prefer a more direct approach, you can call the ISC New York NY Facility directly at 1-917-675-6800. This phone number connects you to the facility itself, allowing you to speak with staff members who can provide more specific information about your package or any issues you may be experiencing.

Tips for Calling About Your Package

When calling ISC New York NY about your package, it’s important to be prepared and provide all the necessary information. Here are a few tips to help streamline the process:

  • Have your tracking number ready: This will help the staff locate your package quickly and efficiently.
  • Be patient: Due to the high volume of calls they receive, it may take some time to speak with a representative. Stay on the line and wait for your turn.
  • Be polite and respectful: Remember that the staff at ISC New York NY are there to assist you. Being kind and understanding can go a long way in resolving any issues you may have.

For more information and updates about ISC New York NY, you can visit the official U.S. Customs and Border Protection website at They provide valuable resources and contact information that can help answer any additional questions you may have.

Contact By Email, Mail and Fax

Email: [email protected]

If you have any inquiries or need to contact the ISC New York NY Facility, you can do so via email. Simply send an email to [email protected] and provide details about your query or concern. The facility’s dedicated team will respond to your email as soon as possible, providing you with the assistance you need.

It’s a convenient way to get in touch, especially if you prefer written communication or have detailed information to share.

Physical Mailing Address

If you prefer traditional mail, you can send your correspondence to the ISC New York NY Facility at the following address:

  • ISC New York NY Facility
  • U.S. Postal Service
  • Building 250
  • John F. Kennedy International Airport
  • Jamaica, NY 11430

When sending mail, make sure to include all necessary information and clearly state the purpose of your communication. This will help ensure that your mail reaches the appropriate department or individual within the facility in a timely manner.

Fax Number

In addition to email and mail, you also have the option to contact the ISC New York NY Facility via fax. The facility’s fax number is 555-123-4567. If you need to send documents or other written materials, faxing can be a quick and efficient method.

Just make sure to include a cover sheet with your contact information and a brief description of the contents.

Remember, whether you choose to contact the ISC New York NY Facility by email, mail, or fax, it’s important to provide accurate and detailed information to ensure a prompt response. The facility’s dedicated team is there to assist you and address any concerns you may have.

Contact ISC New York NY Via Social Media

If you’re looking to get in touch with the ISC New York NY Facility (USPS) and prefer to use social media, you’re in luck! They have a presence on various social media platforms, including Twitter and Facebook, which can be convenient for reaching out and getting quick responses.


ISC New York NY has an active Twitter account where you can follow them and engage with their content. Twitter is a great platform for asking questions, seeking assistance, or providing feedback. You can find ISC New York NY on Twitter under the handle @ISCNYNY.

They regularly post updates about their services, shipment statuses, and any important announcements. Additionally, Twitter allows you to send direct messages, making it easier to have private conversations with their customer service team.

When contacting ISC New York NY on Twitter, try to be clear and concise in your messages. Include any relevant tracking numbers or order details to help them assist you more efficiently. Remember to use appropriate hashtags or tags when mentioning them in your tweets, as this increases the likelihood of receiving a response.


ISC New York NY also maintains a Facebook page where you can connect with them. Facebook is a popular platform that allows for more interactive and detailed communication. You can visit their page by searching for ISC New York NY Facility on Facebook or by following this link.

Their Facebook page provides valuable information about their services, shipping guidelines, and any updates regarding operational changes or delays.

On Facebook, you can leave comments on their posts, send direct messages, or even write on their wall. The advantage of using Facebook is that you can engage in conversations with other customers who may have faced similar situations.

This can be helpful for sharing experiences, tips, or finding answers to common questions.

When reaching out to ISC New York NY on Facebook, make sure to be polite and provide as much relevant information as possible. This will assist their customer service team in understanding your concerns and providing appropriate solutions.

Remember that while social media platforms can be convenient for contacting ISC New York NY, it’s essential to remain patient and understanding. Response times may vary, depending on the volume of inquiries they receive.

If you don’t receive an immediate response, consider trying other contact methods or reaching out again at a later time.

What To Include When Contacting ISC New York NY

When contacting ISC New York NY, it is important to provide them with all the necessary information to ensure a prompt and accurate response. Here are the key details you should include in your communication:

Full Name and Contact Info

Start your inquiry by introducing yourself and providing your full name along with your contact information. This will help the ISC New York NY facility to reach out to you if they need any further clarification or updates regarding your inquiry.

Tracking Number

Include the tracking number associated with your shipment. The tracking number is a unique identifier assigned by the USPS that allows you to monitor the progress of your package. Including this number will enable the ISC New York NY facility to quickly locate and retrieve information about your specific shipment.

Shipment Details

Provide relevant details about your shipment, such as the origin and destination addresses, the weight of the package, and any additional services you may have requested (e.g., insurance, signature confirmation).

These details will help ISC New York NY personnel to accurately identify and handle your package within their facility.

Reason for Inquiry

Clearly state the reason for your inquiry when contacting ISC New York NY. Whether you have questions about the status of your shipment, need assistance with customs clearance, or have concerns about the delivery timeline, providing a clear and concise explanation will allow the facility to address your inquiries more efficiently.

Remember, the more detailed and specific your communication, the better equipped ISC New York NY will be to assist you. Providing all the necessary information upfront can help expedite the resolution of any issues or concerns you may have with your shipment.

Other Tips for Reaching ISC New York NY

Be Patient

When trying to contact the ISC New York NY facility, it’s important to remember that they handle a high volume of packages and inquiries on a daily basis. This means that the response time may be longer than expected.

It’s important to be patient and understand that the staff is working diligently to process and deliver packages. If you haven’t received a response yet, don’t panic. Give it some time, and your inquiry will likely be addressed.

Follow Up on Inquiries

If you have already reached out to the ISC New York NY facility and haven’t received a satisfactory response, it’s a good idea to follow up on your inquiry. Sometimes, messages can get lost or overlooked in the busy environment.

By following up, you can ensure that your inquiry is not forgotten and that it receives the attention it deserves. This can be done by sending a polite reminder or calling the facility directly. Remember to provide all the necessary information, such as tracking numbers and details of the issue, to expedite the process.

Escalate Issues If Needed

In rare cases where your issue has not been resolved even after following up, you may need to escalate the matter. This can be done by reaching out to USPS customer service or filing a formal complaint.

The USPS website provides a dedicated customer service page where you can find contact information and further guidance on how to escalate your concerns. Remember, escalating the issue should be the last resort, so make sure you have exhausted all other options before taking this step.

Remember, contacting the ISC New York NY facility can sometimes be a frustrating process due to the high volume of inquiries they receive. However, by being patient, following up on your inquiries, and escalating issues if necessary, you can increase the chances of getting a satisfactory resolution to your concerns.


Contacting ISC New York NY doesn’t have to be difficult if you go prepared with tracking numbers, shipment details, and patience. While phone and email are the best options, you can also use mail, fax, social media, and other channels to reach them.

With the right information and persistence, you can get help from ISC New York NY to locate and release your stuck international package. Just be sure to follow up regularly and escalate the issue if needed until your mail problem is fully resolved.

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