Waiting for your EBT card to arrive in the mail can be an anxious time. Having visibility into its shipping status provides peace of mind that your Texas food stamps and cash assistance benefits card is on the way. Thankfully, there are ways to track your EBT card delivery.

If you’re short on time, here’s a quick answer: You can track your Texas EBT card status by calling the Lone Star Card EBT customer service center or checking the order status online. It takes 5-7 days to receive your card once approved.

Understanding EBT Card Processing and Mail Time

When applying for benefits in Texas, recipients are typically issued an Electronic Benefit Transfer (EBT) card to access their benefits. Once the application is approved, the processing of the EBT card begins.

When Cards Are Sent Out

After approval, the Texas Health and Human Services Commission (HHSC) will typically mail out the EBT card within 30 days. However, it’s important to note that the exact timing may vary depending on various factors, such as the volume of applications being processed at any given time.

During periods of high demand, such as during the COVID-19 pandemic, the processing time may be longer. In such cases, it is advisable to be patient and allow sufficient time for the card to be mailed to you.

How Long Mailing Takes

Once the EBT card is mailed out by the HHSC, the time it takes for the card to reach your mailbox can vary. On average, it can take anywhere from 7 to 10 business days for the card to be delivered.

However, it’s important to keep in mind that factors such as weather conditions, holidays, and mail delivery delays can impact the delivery time. If you haven’t received your EBT card within the expected timeframe, it is recommended to contact the HHSC or the local office handling your case for further assistance.

Delivery vs Activation

It’s important to understand that receiving the EBT card in the mail does not automatically activate it. Once you receive the card, you will need to follow the instructions provided to activate it before you can start using it to access your benefits.

Activation methods may vary, but typically involve calling a toll-free number or visiting a designated website provided by the HHSC. Make sure to carefully follow the instructions provided to ensure a smooth activation process.

Remember, the EBT card is a crucial tool for accessing your benefits, so it’s important to keep it safe and secure. If your card is lost or stolen, it’s important to report it immediately to the HHSC to prevent unauthorized access to your benefits.

For more information on EBT card processing and mail time in Texas, you can visit the official website of the Texas Health and Human Services Commission at hhs.texas.gov.

Tracking Your EBT Card Status by Phone

If you’re waiting for your EBT card to arrive in the mail in Texas, you can easily track its status by phone. The process is simple and convenient, allowing you to stay informed about when to expect your benefits card. Here’s how you can track your EBT card status by phone.

Calling the EBT Customer Service Center

To track the status of your EBT card, you’ll need to call the EBT Customer Service Center. You can find the phone number on the Texas Health and Human Services website or on the documents provided to you during your application process.

Make sure to have your Social Security number and other required information ready before making the call.

Providing Required Information

When you call the EBT Customer Service Center, you’ll be asked to provide certain information to verify your identity. This may include your Social Security number, date of birth, and other personal details.

It’s important to provide accurate information to ensure a smooth process and avoid any delays in tracking your EBT card.

Getting Card Shipment Updates

Once you have provided the required information, the EBT Customer Service Center will be able to provide you with updates on the status of your card shipment. They can inform you if the card has been processed, the estimated delivery date, and any other relevant details.

This allows you to plan and make arrangements accordingly.

Remember, tracking your EBT card status by phone is a convenient way to stay informed about the delivery of your benefits card. If you have any concerns or questions, don’t hesitate to reach out to the EBT Customer Service Center for assistance.

Your EBT card is an important resource, and knowing its status can help ensure you receive your benefits in a timely manner.

Checking Your Online EBT Account for Updates

Once you’ve applied for an EBT card in Texas, it’s important to stay updated on the status of your benefits. Checking your online EBT account is a convenient way to track the progress of your card and ensure that it arrives on time. Here are some steps you can follow to check for updates:

Logging into Your EBT Account

To access your EBT account online, you will need to visit the official website of the Texas Health and Human Services Commission. On the homepage, look for the “EBT Cardholder Login” section. Click on the link and enter your username and password to log in.

If you don’t have an account yet, you can create one by following the registration process.

Locating Card Order Status

Once you’re logged into your EBT account, navigate to the section that displays your card information. Look for a tab or link that says something like “Card Status” or “Order Status.” Click on it to view the current status of your EBT card.

This will provide you with information about whether your card has been ordered, shipped, or delivered.

Pro Tip: If you’re unable to find the card order status section, try searching for keywords like “EBT card” or “benefits” in the search bar within your account. This can help you locate the relevant information more easily.

Troubleshooting if There’s No Update

If you’ve checked your online EBT account but there’s no update on the status of your card, don’t panic. It’s possible that there might be a delay in processing or shipping. However, if you’ve been waiting for an extended period and there’s still no update, it’s advisable to contact the Texas Health and Human Services Commission for further assistance.

They will be able to provide you with more information and help resolve any issues you may be facing.

Remember, staying informed about the status of your EBT card is crucial to ensure you receive your benefits in a timely manner. By regularly checking your online EBT account, you can stay on top of any updates and take necessary actions if needed.

What To Do if Your Card Is Lost or Stolen

Taking Immediate Action

If you have lost your EBT card or suspect it has been stolen, it is crucial to take immediate action to protect your benefits. First, don’t panic! Take a deep breath and follow these steps:

  1. Contact your local EBT customer service hotline: The first thing you should do is call the customer service hotline for your EBT program. They will be able to assist you in reporting the lost or stolen card and guide you through the next steps.

    Make sure to have your EBT card number ready when you call.

  2. Check your account balance: While you are on the phone with customer service, ask them to check your account balance to ensure that no fraudulent charges have been made. It’s always better to be safe than sorry!
  3. Change your PIN: If you suspect that someone else may have access to your PIN, it’s important to change it immediately. Customer service can help you with this as well.

Reporting Fraudulent Use

If you notice any unauthorized charges or suspect that your EBT card has been used fraudulently, it is crucial to report it as soon as possible. Here’s what you can do:

  1. Contact customer service: Call the EBT customer service hotline and inform them about the fraudulent charges. They will guide you through the process of reporting the incident and starting an investigation.
  2. Provide details: Be prepared to provide as much information as possible about the fraudulent transactions, such as the date, time, and location of the purchases. This will help the investigators in their efforts to track down the culprits.
  3. Follow up: After reporting the incident, make sure to follow up with customer service to check on the progress of the investigation. They may also be able to provide you with information on how to prevent future fraud.

Requesting a Replacement Card

If your EBT card is lost, stolen, or damaged beyond use, you will need to request a replacement card. Here’s how:

  1. Contact customer service: Call the EBT customer service hotline and let them know that you need a replacement card. They will guide you through the process and provide you with the necessary forms or information.
  2. Fill out the required forms: Depending on the program, you may need to fill out a form or provide some documentation to request a replacement card. Follow the instructions provided by customer service.
  3. Wait for the new card: Once you have submitted the necessary forms, your replacement card will be mailed to you. The timeframe for receiving the new card may vary, so be patient and keep an eye on your mailbox.

Remember, it’s important to take immediate action if your EBT card is lost or stolen. By reporting the incident promptly and following the necessary steps, you can protect your benefits and prevent any further unauthorized use of your card. Stay vigilant!


Knowing exactly where your EBT card is in the mail takes away some uncertainty during an already stressful time. By calling customer service or checking online regularly, you can confirm your new or replacement benefits card is on its way. With proactive tracking, you can quickly address any issues and access your essential food and cash assistance.

Keep following up on your Texas EBT card status until it safely arrives in your mailbox!

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