How To Find Your EBT Case Number In California: A Step-By-Step Guide

If you receive food stamps or cash assistance in California through the state’s Electronic Benefits Transfer (EBT) system, you’ll need to have your EBT case number handy to manage your benefits account. This unique 9-digit number is issued to all EBT recipients in California and acts as your account identifier to access your balance, report lost cards and more.

But what if you lost or forgot your EBT case number? Don’t worry – in this comprehensive guide, we’ll explain exactly how to look up, retrieve or replace your California EBT case number.

If you’re short on time, here’s a quick answer to your question: You can find your EBT case number by calling the California EBT Customer Service number at 1-877-328-9677 or logging into your account on the EBT Edge website or mobile app. Your case number will also be printed on EBT-related mail and communications from the state.

In the sections below, we’ll go through all the ways to find, retrieve or replace a lost EBT case number in California, including getting it over the phone, looking it up online, using the mobile app and more. We’ll also provide tips on keeping your case number handy so you always have it when needed. Whether you’re a new recipient or have used EBT for years, use this guide to learn how to find your all-important EBT case number in California.

Contacting California EBT Customer Service

If you are having trouble finding your EBT case number in California, don’t worry. California EBT provides excellent customer service to assist you with any questions or concerns you may have. Here are two simple ways to contact them:

Calling the toll-free help line

The easiest way to reach California EBT customer service is by calling their toll-free help line. Simply dial the number provided on their website or the back of your EBT card, and a representative will be available to assist you.

The customer service representatives are knowledgeable and friendly, and they will guide you through the process of finding your EBT case number. They can also help you with any other issues you may be facing with your EBT card.

Speaking with a representative

If you prefer a more personalized approach, you can visit your local county office and speak with a representative in person. The California EBT website provides a list of county offices where you can find contact information and office hours.

Visiting the office allows you to have a face-to-face conversation with a representative who can answer your questions and provide you with the necessary information to find your EBT case number.

Remember to have your EBT card and any relevant identification documents with you when contacting customer service. This will help expedite the process and ensure that you receive accurate information.

Looking Up Your EBT Case Number Online

When it comes to accessing your EBT case number in California, the online option provides a convenient and efficient way to retrieve this information. There are two primary methods you can use to look up your EBT case number online: logging into your EBT account on or using the EBT Edge mobile app.

Logging into your EBT account on

To begin the process of finding your EBT case number online, you can log into your EBT account. Here’s how:

  1. Open your preferred web browser and navigate to
  2. Locate the “Login” option on the homepage and click on it.
  3. Enter your username and password in the designated fields. If you don’t have an account, you may need to create one by selecting the “Register” option and following the prompts.
  4. Once logged in, navigate to the section of your account where you can view your EBT case information. This may be labeled as “Case Details” or something similar.
  5. Look for your EBT case number, which is typically displayed prominently in this section. Take note of this number for future reference.

Pro tip: If you encounter any technical difficulties or have trouble accessing your EBT account online, it’s recommended to reach out to the California EBT Customer Service for assistance. They can provide guidance and support to help you retrieve your case number.

Using the EBT Edge mobile app

If you prefer to access your EBT case number on your mobile device, the EBT Edge mobile app offers a user-friendly option. Here’s how you can use it:

  1. Download and install the EBT Edge mobile app from the App Store (for iOS) or Google Play Store (for Android).
  2. Launch the app and enter your login credentials. If you haven’t created an account yet, you may need to do so by selecting the “Register” option within the app.
  3. Once logged in, navigate to the section that provides access to your EBT case information. This may be labeled as “My Cases” or a similar name.
  4. Locate your EBT case number within the app. It should be prominently displayed alongside your other case details.
  5. Make a note of your EBT case number for future reference.

Remember: It’s important to keep your EBT case number confidential and secure. Avoid sharing it with anyone who doesn’t have a legitimate need for this information.

By utilizing the online options available through or the EBT Edge mobile app, you can easily find your EBT case number in California. These methods provide a convenient way to access important information related to your EBT benefits, ensuring you can efficiently manage your account.

Checking EBT Mail and Notices

Finding your case number on printed communications

When it comes to checking your EBT mail and notices, it’s important to keep an eye out for any printed communications you receive from the California EBT program. These can include letters, statements, or other written correspondence.

One of the key pieces of information you’ll want to find on these documents is your EBT case number.

The EBT case number is a unique identifier assigned to you by the California EBT program. It is used to track and manage your benefits, ensuring they are properly allocated to your account. Finding your case number on printed communications is relatively straightforward.

Look for a section labeled “EBT Case Number” or something similar. It may be located on the top right corner of the document or in a prominent place on the first page.

If you’re having trouble locating your case number, don’t hesitate to reach out to the California EBT program for assistance. They have dedicated customer service representatives who can guide you through the process and help you find the information you need.

Double-checking old letters and transaction histories

In some cases, you may need to double-check old letters and transaction histories to find your EBT case number. This is especially true if you have misplaced or lost your original printed communications.

While it may seem like a daunting task, there are a few steps you can take to make the process easier.

First, gather any old letters or statements you have received from the California EBT program. Look for any references to your case number within these documents. It may be mentioned in the body of the letter or listed as a separate line item.

If you still can’t find your case number, consider reviewing your transaction history. Many EBT programs provide online portals or mobile apps that allow you to view your past transactions. Accessing this information can help you track down your case number and provide additional context for your benefits.

Remember, it’s always a good idea to keep track of your EBT case number in a safe and easily accessible place. This will save you time and effort in the future and ensure you have the information you need to manage your benefits effectively.

Requesting a Replacement EBT Card

Reporting lost or stolen cards

If you have lost your EBT card or it has been stolen, it is crucial to report it as soon as possible. This will help prevent any unauthorized use of your benefits and protect your personal information.

To report a lost or stolen EBT card in California, you can contact the California Electronic Benefit Transfer (EBT) Customer Service helpline at 1-877-328-9677. Make sure to have your card number and personal information ready when you call.

Receiving card with case number

Once you have reported your lost or stolen EBT card, you will need to request a replacement card. The new card will come with a new case number, which is essential for accessing your benefits. You can either request a replacement card by phone or online.

To request a replacement card by phone, call the California EBT Customer Service helpline mentioned earlier. They will guide you through the process and provide you with a new card and case number.

If you prefer to request a replacement card online, you can visit the California EBT website and follow the instructions provided. You will need to provide your personal information, including your name, address, and Social Security number, to verify your identity.

Once your request is approved, your replacement EBT card with a new case number will be mailed to you.

Remember, it is important to keep your EBT card and case number secure to protect your benefits. If you suspect any unauthorized use or have any concerns about your EBT account, contact the California EBT Customer Service immediately.

They will assist you in resolving any issues and ensuring the safety of your benefits.

Tips for Keeping Your EBT Case Number Handy

When it comes to managing your EBT benefits in California, having your EBT case number readily available is crucial. This unique number is assigned to each individual or household participating in the program, and it is used to access and track your benefits.

To ensure you always have your case number on hand, here are some helpful tips:

Saving your case number in your phone

One of the easiest ways to keep your EBT case number handy is by saving it in your phone. You can create a new contact and enter your case number as the phone number. This way, you can easily find it whenever you need it.

Additionally, you can add a note to the contact with any other important information related to your benefits, such as your renewal date or the phone number of the EBT customer service.

Making physical copies as a backup

While saving your case number in your phone is convenient, it’s always a good idea to have a physical copy as a backup. You can write down your case number on a piece of paper and keep it in a safe place, such as your wallet or a designated folder.

Another option is to print out a copy of your EBT card or benefit letter, as they usually display your case number.

By having a physical copy, you won’t have to rely solely on your phone in case it gets lost, damaged, or runs out of battery. It’s important to keep your case number secure and confidential, so be mindful of where you store your physical copies.

Remember, your EBT case number is confidential and should only be shared with authorized individuals or organizations. If you suspect that someone else has gained access to your case number or if you lose your physical copies, it’s crucial to contact the EBT customer service immediately to report the issue and protect your benefits.


As your key to accessing EBT food and cash benefits in California, it’s essential to know your 9-digit EBT case number. If you ever lose or forget your number, this guide outlines the best methods for looking it up or retrieving it, from calling EBT Customer Service to checking your account online or in records. With your case number, you can conveniently manage your EBT account and California benefits.

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